From first contact through the sales process and install, their communication was excellent. Whether it was by phone, email or chat (on their website), there was never an issue reaching them. My sales guy did a great job answering my questions and concerns. I knew enough about HVAC to be dangerous and he was very patient through it all. Their price was competitive and they conveyed a level of confidence that helped me make my decision. The install team did a great job. They were courteous, friendly and knowledgeable. One of the techs stopped by a week after the install (per my request) to answer some questions I had. Overall I'm very happy with the system which included a high efficiency gas furnace, central air unit, whole house humidifier and air exchanger. It works great. They took care of everything from permit to utility company rebates. I highly recommend these guys.
We were so excited to finally go ductless. We were surprised by our first bill! Ductless is the way to go. I just wish we had not waited so long.
We've had MSP install our mini split system and do all of our check ups to make sure our boiler and AC are in working order.
Great experience all round. The plumber was nice, explained everything, and was all round professional. The result was great and the time it took was appropriate to the task. Could not ask for more.
Mitchel has been helping me for several years with my heating and cooling needs. He has been on time, able to fix most problems on the first trip out. His estimates are accurate and fair. Thanks Mitchel for the great service.
Todd M. was the technician at my home. Todd was on time, professional, and spent virtually the whole day at my home. He was patient in explaining what he was doing. He was neat and tidy, he cleaned up after all the work had been complete, and left my home the same way he found it - except for the plumbing - which was BETTER!! Thank you Todd!!
John H. is a very knowledgable, hardworking plummer that saw our issue of no hot water and ensured that a new water heater was installed and running that day. He worked well into the evening to make sure we would not go another day without it. He was down to earth and could relate to our situation. He paid particular attention to our family's safety, and updated what he could to bring our house up to code. I now consider John to be "My Plummer", and will not hesitate to call him with any other concerns or problems I may encounter.
I had a great experience with the service technician that came to inspect my plumbing. The technician went beyond simply filling out his checklist and reporting the results; he was he was able to give me a better overall view of what was going on in my house. He was able to tell me what needed to be fixed, why it needed to be fixed, and possible issues that could arise in the future. Additionally, he was very positive and welcoming of any questions that I had. I've had a lot of technicians just be and in and out type of people. Though they did good jobs, there were some definite rushed experiences. With Mike, however, I felt like he was committed to making sure I had everything he could provide so I could make good decisions in my home.
Who would have thought having your furnace go out on you could be a positive experience??! Nick form Minneapolis St. Paul Plumbing took the fear and anxiety out of the ordeal by thoroughly explaining the process. I was greatly impressed by his professional and genuine customer service. He wasn't just out to make a sale, but develop good old fashioned trust with authenticity. Thanks!