Sometimes when I’m in the office taking phone calls, a caller asks how do they know if a contractor is qualified to work on their home.
It is a great question. Given our company’s history since 1918 and the fact that we are a Factory Authorized Carrier Dealer, I interpret the question as. “Hey Mister Contractor, do you think this XYZ Company I’m also talking to is qualified to provide a proposal for my home?”
Well needless to say I don’t answer that question, I just ask a new one which typically goes like this. “If I told you that a majority of Air Conditioning and Furnace contractors go out of business within 5 to 8 years would you find that important information?”
The above is true and it is also true that a small 1 or 2 person shop may be able to charge less money on just about every service they offer. The real question is will they be able to come back right away when you encounter any problems?
Put yourself in the shoes of the small contractor. If you were busy 10-12 hours a day putting in new equipment jobs during peak air conditioning season for the next 4 days straight. How likely would you stop what you’re doing to go service an air conditioner you put in 7 to 8 years ago on warranty?
There are just not enough hours in a contractor’s day sometimes. This is a constant issue our company deals with when we are asked to honor other contractor’s warranties.
That is the beauty of a full customer service oriented shop like Minneapolis Saint Paul Plumbing Heating Air. We have all NATE-certified technicians (See Video), a plumbing department, air conditioning, furnace, mini-split and boiler service/install department.
If you’re looking for peace of mind, who would you trust with your heating and cooling needs?