“We’re training to basically strive for perfection in all aspects of the company,” said David Smith, owner of Minneapolis Saint Paul Plumbing, Heating & Air. “We don’t want just satisfied customers, we want perfection. Building a relationship with trust — that’s our goal. Our ultimate concern is for the customer, and, by focusing on that, our long-term goals will be achieved.”
Click here to read more of our interview with ACHR NEWS.