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HVAC Maintenance Technician

The Role

We’re looking for exceptional maintenance technicians to deliver the most efficient, highest quality customer experiences in residential HVAC repair. 

As an HVAC maintenance technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired sales metrics. You will diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions. 

Responsibilities 

  • Complete HVAC in-home, service calls on equipment less than 10 years old. 
  • Know how to establish customer rapport to sell the right products and services. 
  • Ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions.  
  • Educate and assist customers in choosing the best finance options and maintenance plans. 
  • Understand your sales criteria and hold yourself accountable for exceeding revenue goals. 
  • Show yourself as professional and knowledgeable to win new referrals and repeat business. 
  • Work along side customer service and dispatch to ensure overall success of the business. 
  • Maintain a clean, organized job site and well inventoried truck. 
  • Participate actively in all training exercises, morning meetings, trade shows and retreats.
  • Train and mentor apprentices to ensure quick, accurate repairs and installations. 
  • Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Requirements

  • Knowledge of local HVAC codes and ability to make on-the-job applications. 
  • Proven track record in heating and cooling systems. 
  • Continued education and training to obtain NATE certification. 
  • Clean, safe driving record. 
  • Highly organized with exceptional follow-through abilities. 
  • Strong verbal and written communications.
  • Passionate about MSP Plumbing Heating and Air and loves the brand. 
  • High integrity with advanced social skills and ability to make solid connections. 
  • Strong desires to be a better technician tomorrow than you are today. 
  • Outgoing personality that blends well with a fast-paced, goal-driven environment. 
  • Competitive individual contributor who also loves to win as a team.  
  • Highly motivated, self-starter who’s flexible and has a great attitude on life.