Choose the help your home needs.
Responded to a no-heat call where the thermostat appeared unresponsive and the system wouldn’t run. Diagnosed the furnace and confirmed a compromised heat exchanger, then provided options and estimates for repair or full system replacement.
Responded to a 7-year-old furnace that was shutting down due to the condensation trap filling with water and triggering error codes. Cleared and corrected the drainage setup, replaced necessary components, and made adjustments to prevent repeat shutdowns so the system could maintain steady heat.
Responded to a newer furnace that was calling for heat but struggling to maintain temperature in the home. Diagnosed the issue with the collector box and condensation trap, then returned to install the ordered parts and restore proper heating performance.
Installed a new 97% furnace with matching heat pump condenser, cased A-coil, Honeywell Prestige thermostat, new condensate pump, and updated return/boot with a 16x25x1 filter while removing the old humidifier and adding a basement return. Wrapped up with a full walk-through, helped the homeowner with utility rebate paperwork, and confirmed everything was running the way they wanted.
Installed a new 80% two-stage furnace with matching coil and 1.5-ton condenser, reusing and flushing the existing lineset and thermostat while rebuilding transitions from the return drop and coil to the canvas. Ran new venting for the furnace, added refrigerant charge, temporarily wired the system to test heating and cooling, and left final power hookup for Powerhouse to finish.
Replaced the old furnace with a new 97% AFUE 60k BTU Carrier unit, reworked the power and venting by changing from single-pipe 3″ PVC to dual 2″ venting, and adjusted the return drop so it could take the proper 16×25 filter. Ran new low-voltage to the thermostat, installed an Ecobee smart stat, set gas pressure and dip switches, then connected the customer to WiFi and the app so they were ready to use the new system right away.
6 jobs
Heating and cooling in White Bear Lake, MN
A furnace may stop because it detects a fault elsewhere in the unit. Our White Bear Lake calls show why drain problems and safety checks need different repair plans.
At a Bald Eagle Boulevard East home, a drain trap filled and caused shutdowns. MSP corrected the drainage. Tell us if water or a drain issue appears when your heat stops.
At Moon Lake Circle, the fault involved a collector box and drain trap. We came back with parts to finish the fix. Share any code you can see, but keep the furnace covers in place.
At a Park Avenue home, an unresponsive system led to a heat-exchanger finding. MSP reviewed repair and replacement options. Do not assume a blank or idle thermostat is the only faulty part.
The drain-related jobs needed more than getting the furnace to start once. Ask what was checked after the fix. Tell us if the same fault has returned after earlier service.
Call MSP with the code you can safely see and when shutdowns occur. Mention any water near the furnace and any repairs made since the problem began.
| SERVICE AREA
MSP did such a great job in my A/C install I chose them to replace my heating boiler. Once again I got exceptional service from both Dave Johnson, the estimator and Jefferson Hanson, the installer. Jefferson was efficient, extremely knowledgeable and respectful of the workspace. I cannot recommend MSP enough.
Jackson patiently walked me through the issue I was having with my air conditioning. Very knowledgeable and amiable. Update: Jefferson installed my new system. He did a wonderful job and was a delightful human on top of that.
Joshua of MSP did a great job with complete installation of heat pump and furnace in just 7.5 hours. He and the crew cleaned up thoroughly and guided us on the app to be able to control temperature remotely. Will gladly recommend MSP to others.
We’ve delivered unmatched customer service to the Twin Cities for over 100 years. You’re in good hands with MSP!
