Choose the help your home needs.
Returned for a no-charge warranty callback one day after a new 96% 60k BTU ECM furnace install to address water pooling under the furnace at the tenant’s home. Inspected the new equipment and surrounding area, identified the source of the water issue, corrected it under warranty, and verified proper furnace operation before leaving.
Installed a new 96% two-stage furnace with PWM motor, 13 SEER Carrier AC, cased coil, new condensate pump, Honeywell T6 thermostat, and updated return/drop with 16x25x1 filters while removing the old humidifier. Set gas pressures, verified system operation, helped with rebate paperwork, and collected a check once the homeowner was happy with the walkthrough.
Swapped out the old furnace for a new 96% 60k BTU unit on a new base, reused the existing thermostat, and added a new 16×25 drop-in filter boot and 10×25 return air duct with a 16x25x1 filter. Temp wired the furnace so Powerhouse could finish power the next morning, set airflow for AC, tested heat, and wrapped up with a walkthrough using Wells Fargo financing.
3 jobs
Heating and cooling in New Hope, MN
What changed in the house before you moved in? New Hope's permit records can help fill in gaps. Bring what you find to your next heating and cooling visit.
New Hope offers online permit records from June 1988 onward. Look for earlier HVAC changes if you do not know the system's history. Share those records with us, but keep labels and receipts too.
Tell us about a finished basement, added room or closed-off space. Those changes may affect comfort needs. We can check the system against how you use the house today.
List any recent furnace or AC repairs and whether each fixed the problem. A repeat symptom deserves a closer check. The age of the equipment alone does not explain the fault.
New Hope does not book inspections for the same day. For a new system, ask how the required check fits the work. Keep the permit record with your equipment paperwork after the job.
Bring MSP any past HVAC permits or service notes you have. Tell us about changes to rooms and the comfort issue that led you to book.
| SERVICE AREA
Every part of my experience with MSP was fantastic! Their level of customer care is exceptional. I had a new furnace installed and they did a wonderful job! Would highly recommend!
We were experiencing poor air flow on the air conditioning side of our HVAC system, throughout the house. .Jimmy was able to adjust the setting on the furnace motor. The air flow improved immediately. He also recommended we set the thermostat to “fan on” vs “auto” all the time. Jimmy was very friendly, knowledgeable and fast!
Jackson patiently walked me through the issue I was having with my air conditioning. Very knowledgeable and amiable. Update: Jefferson installed my new system. He did a wonderful job and was a delightful human on top of that.
We’ve delivered unmatched customer service to the Twin Cities for over 100 years. You’re in good hands with MSP!
