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Plumbing Technician

The Role

We’re looking for exceptional technicians to deliver the most efficient, highest quality customer experiences in residential plumbing repair and installation. 

As a plumbing technician, you will work as part of a dynamic and passionate team to demonstrate technical compentency and ensure desired sales metrics. You will diagnose and repair plumbing issues and lead customers to informed and confident buying decisions. 

Responsibilities 

  • Complete plumbing, drain cleaning and other related in-home, service calls. 
  • Know how to establish customer rapport to sell the right products and services. 
  • Educate and assist customers in choosing the best finance options and maintenance plans. 
  • Understand your sales criteria and hold yourself accountable for exceeding revenue goals. 
  • Show yourself as professional and knowledgeable to win new referrals and repeat business. 
  • Work alongside customer service and dispatch to ensure overall success of the business. 
  • Maintain a clean, organized job site and well inventoried truck. 
  • Participate actively in all training exercises, morning meetings and retreats.
  • Train and mentor apprentices to ensure quick, accurate repairs and installations. 
  • Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Requirements

  • Licensed with knowledge of local plumbing codes and ability to make on-the-job applications. 
  • Proven track record in soldering, pipe threading, fixture installation, gas leak testing and repair. 
  • Clean, safe driving record. 
  • Highly organized with exceptional follow-through abilities. 
  • Strong verbal and written communications.
  • Passionate about MSP Plumbing Heating & Air and loves the brand. 
  • High integrity with advanced social skills and ability to make solid connections. 
  • Strong desires to be a better technician tomorrow than you are today. 
  • Outgoing personality that blends well with a fast-paced, goal-driven environment. 
  • Competitive individual contributor who also loves to win as a team.  
  • Highly motivated, self-starter who’s flexible and has a great attitude on life.