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Drain Technician

The Role

We’re looking for exceptional technicians to deliver the most efficient, highest quality customer experiences in residential drain cleaning. 

As a drain technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired sales metrics. You will diagnose and repair drain issues and lead customers to informed and confident buying decisions. 

Responsibilities 

  • Complete all drain cleaning, jetting and cable work related to in-home, service calls. 
  • Provide camera service for every mainline stoppage within 24 hours of the report. 
  • Know how to establish customer rapport to sell the right products and services. 
  • Educate and assist customers on the importance of sewer repair and replacement. 
  • Help customers select the right maintenance plan and understand warranty information.
  • Explain reasons for blockage and illustrate how you will resolve the issue.  
  • Understand your sales criteria and hold yourself accountable for exceeding revenue goals. 
  • Show yourself as professional and knowledgeable to win new referrals and repeat business. 
  • Work along side customer service and dispatch to ensure overall success of the business. 
  • Protect drain cleaning and camera equipment and keep a well inventoried truck. 
  • Participate actively in all training exercises, morning meetings, trade shows and retreats.
  • Train and mentor apprentices to ensure quick, accurate repairs. 
  • Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Requirements

  • Licensed with knowledge of local plumbing codes and ability to make on-the-job applications. 
  • Clean, safe driving record. 
  • Personable and professional with a knack for diffusing messy situations. 
  • Highly organized with exceptional follow-through abilities. 
  • Strong verbal and written communications.
  • Passionate about MSP Plumbing Heating & Air and loves the brand. 
  • High integrity with advanced social skills and ability to make solid connections. 
  • Strong desires to be a better technician tomorrow than you are today. 
  • Engaging personality that blends well with a fast-paced, goal-driven environment. 
  • Competitive individual contributor who also loves to win as a team.  
  • Highly motivated, self-starter who’s flexible and has a great attitude on life.