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Dispatcher

The Role

A Dispatcher is, primarily, a Money-Hunter who Maximizes the Opportunity.

Dispatchers match the right technician to every job, helping achieve the company’s financial goals.

Responsibilities 

  • Evaluate customer calls and assign the best technician to each service appointment.  
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. 
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences. 
  • Manage the whereabouts and needs of every technician in the field. 
  • Record the results of each service call and create report summaries for senior management. 
  • Be professional and establish customer rapport, encouraging repeat business. 
  • Respond to customer requests, resolving issues and promoting the brand.  
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress. 

Requirements

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities. 
  • Strong verbal and written communications.
  • Passionate about MSP Heating & Air and loves the brand. 
  • Ability to build trust, diffuse conflict and hold others accountable. 
  • Bachelor degree or equivalent is a plus. 
  • Engaging personality that blends well with a fast-paced, goal-driven environment. 
  • Competitive individual contributor who also loves to win as a team.  
  • Highly motivated, flexible and great attitude on life.